Store Policy
Customer Care
Store Policy: 1. Returns and Exchanges - We accept returns within 2 days of purchase with the original receipt. - Items must be in unused and undamaged condition for a full refund or exchange.
2. Refund Process: - Refunds will be issued using the same method of payment as the original purchase. - Please allow 5-7 business days for the refund to reflect in your account.
3. Defective or Damaged Items - If you receive a defective or damaged item, please contact us within 7 days of receipt. - We will arrange for a replacement or provide a full refund, including any shipping charges.
4. Non-Returnable Items: - Certain items, such as gift cards and personalized products, are non-returnable.
5. Shipping: - We offer standard and expedited shipping options. - Free shipping is available for orders over a specified amount (if applicable).
6. Privacy and Security: - We prioritize the security of your personal information and use industry-standard measures to protect it. - Your data will not be shared with third parties without your consent.
7. Customer Service: - Our customer service team is available during regular business hours to assist with any inquiries or concerns.
8. Price Adjustments: - We do not offer price adjustments on previously purchased items.
9. Store Credits: - Store credits may be issued for certain returns and can be used for future purchases.
10. Promotions and Discounts: - Promotions and discounts are subject to change, and terms and conditions may apply.
11. Cancellations: - Orders can be canceled before they are processed for shipment.
12. In-Store Policies: - In-store policies may vary, and customers are encouraged to inquire with store staff for specific details. Thank you for shopping with us!
Privacy & Safety
1. Data Collection: - We collect only the necessary personal information required for transactions and communication. - Your data is stored securely and is not shared with third parties without your explicit consent.
2. Payment Security: - We use industry-standard encryption and security measures to protect your payment information. - Your financial details are processed securely through trusted payment gateways.
3. Account Security: - Safeguard your account by using a strong and unique password. - Enable two-factor authentication for an additional layer of security.
4. Email Communication:- We may contact you for order updates or promotions, but we do not send unsolicited emails. - Be cautious of phishing emails and only click on links from trusted sources.
5. Cookies and Tracking: - We use cookies for a better user experience and to analyze website traffic. - You can manage cookie preferences through your browser settings.
6. Children’s Privacy:- Our services are not directed at children under 13, and we do not knowingly collect their personal information.
7. Data Access and Deletion: - You have the right to access, correct, or delete your personal information. Contact us for assistance.
8. Third-Party Services: - Be aware of the privacy policies of third-party services linked from our platform. - We are not responsible for the practices of external websites.
9. Incident Response: - In the event of a data breach, we will promptly notify affected individuals and take necessary actions to address the issue.
10. Updates to Privacy Policy: - We may update our privacy policy to reflect changes in laws or our business practices. - Check our policy periodically for any updates.
11. Customer Support Security: - Our customer support will never ask for sensitive information such as passwords via email or phone.
12. Anonymous Browsing:- You can browse our website anonymously, and we do not track your online activities outside our platform. Your privacy and safety are our priorities. If you have any concerns or questions, please contact our support team for assistance.
Wholesale Inquiries
Wholesale Inquiry Policy:
1. Contact Information: - For wholesale inquiries, please contact our dedicated wholesale team via the provided email address or phone number.
2. Business Verification:- We require prospective wholesale partners to provide valid business credentials, such as a business registration number or resale certificate.
3. Minimum Order Quantities: - Minimum order quantities (MOQs) apply to wholesale orders and may vary based on product categories.
4. Product Catalog and Pricing: - Our wholesale team will provide a detailed product catalog and pricing information upon request.
5. Ordering Process: - Place wholesale orders through our designated wholesale channels, ensuring compliance with specified ordering procedures.
6. Payment Terms: - Payment terms, including accepted payment methods and credit arrangements, will be communicated during the wholesale account setup process.
7. Shipping and Delivery: - Wholesale orders may have separate shipping terms and rates. - Delivery times for bulk orders will be estimated and communicated at the time of purchase.
8. Returns and Exchanges:- Wholesale orders are subject to specific return and exchange policies, outlined in our wholesale agreement.
9.Costomization option: - Some products may be available for customization or branding. Inquire with our wholesale team for details.
10. Communication and Support: - Our dedicated wholesale team is available to assist with inquiries, orders, and support during regular business hours.
11. Exclusive Deals and Promotions: - Periodically, exclusive deals or promotions may be offered to our wholesale partners. Stay updated through communication from our wholesale team.
12. Privacy and Confidentiality: - We respect the privacy and confidentiality of our wholesale partners. Any shared business information will be treated with the utmost care. We appreciate your interest in partnering with us for wholesale opportunities. For further details or to initiate the wholesale onboarding process, please contact our wholesale team at the provided contact information.
Payment Methods
- Credit / Debit Cards
- Google pay / phonepay
- Offline Payments